Did you know mainstream support for Microsoft Dynamics GP 2013 ends on October 4, 2018? Many of our clients and GP users the world over are still running this older version of the software. We will still offer support for software is in extended support and beyond. However, when we are working on a product outside of mainstream support, it makes our job more difficult, which means more expensive and slower for you. So, the end of mainstream support is the perfect time to upgrade Dynamics GP, if you haven’t already done so. In this blog, we will cover why that is and give you some helpful resources to get you started.
What is mainstream support and why should I care?
For its software, Microsoft offers two levels of support, mainstream and extended. Mainstream is full support, including year end and tax updates. Extended only includes knowledge base articles, paid support and security updates.
| Type of Support | Mainstream | Extended |
| Tax and year end updates | X | |
| Complementary incident support | X | |
| Warranty claims | X | |
| Non-security hot fix support | X | Requires that you purchase an extended hot fix agreement fewer than 90 days after the end of mainstream support. |
| Paid support | X | X |
| Microsoft Help and Support site for answers to technical questions | X | X |
| Microsoft Knowledge Base for answers to product specific questions | X | X |
Also, if you’re holding onto an older version of Dynamics GP, you’re missing out on a lot of great features that could help your business run smoother and make your job easier.
Okay, so I need to Upgrade Dynamics GP, what do I do next?
That’s a great question that we hear all the time. That’s why we put together a handy list of GP upgrade resources. It includes:
- Dynamics GP upgrade request form (for our current clients) – Ready to get started with your upgrade right away? Fill out this form to tell our consultants about your existing implementation and your upgrade goals. Not yet a client, but interested in becoming one? Fill out this form to start the process.
- System requirements for the latest version – Make sure your hardware is up to the task of running the latest Dynamics GP release.
- Basic steps in a Dynamics GP upgrade – Learn what to expect with the typical Dynamics GP upgrade
- Comparison of new features added in the last few versions of Dynamics GP – see what new features have been added to Dynamics GP since the last time you upgraded.
- Overview of the Dynamics GP cloud hosting plans we offer – let us first Dynamics GP for you and never worry about upgrades again.
And more. Check them out for yourself now. We hope this blog helps to answer that your Dynamics GP upgrade questions. Should you have any more, please feel free to contact us. We will be happy to assist you in any way we can!
