Where to find GP support resources
Microsoft CustomerSource Retired. Now What?
If you’re a long-time Microsoft Dynamics GP CustomerSource user, you may have noticed that this platform has been retired. This can be frustrating for Microsoft Dynamics customers, especially if you relied on the resources available on it for your work. So, we’re here to help you navigate this change and find the information you need. On this page, we provide answers to frequently asked questions and show you where you can find the same information that was once available on Microsoft Great Plains CustomerSource.
First, you can find your Dynamics GP registration keys here. See the FAQs section below for detailed instructions on how to access those.
Other Dynamics GP content, including the knowledge base articles and files to install the latest software updates, is now on docs.Microsoft.com. This easy to navigate, well-organized site provides a more modern and streamlined user experience. On it you will find,
- Version information
- What’s new guides
- Module information
- System requirements for every supported version of the software
- Links to product related blogs
Plus, a variety of other GP related information.
If you have a question about Microsoft Dynamics GP and aren’t sure where to start, we recommend looking at docs.Microsoft.com and don’t forget to bookmark it for future reference.
CustomerSource Retirement FAQs
How Do I Access My Dynamics GP Registration Keys?
Follow the instructions in this blog post to access your registration keys.
Will there be a replacement for CustomerSource?
Microsoft has not announced a direct replacement for CustomerSource. However, many of the resources that were available on CustomerSource can now be found on Docs.Microsoft.com. You can also contact your Dynamics partner for assistance and support for GP and other Dynamics products.
Do I need to create an account to access information on docs.Microsoft.com?
Some information, like product downloads, requires users to login for access. Simply use your CustomerSource credentials to access all the information stored on docs.microft.com.
Where can I find Dynamics GP downloads?
Docs.Microsoft.com makes it easier than ever to search for information on Dynamics products. But occasionally, time constraints necessitate a more expedited solution.
Has there been any change in how I request support for Dynamics GP?
No. If Intelligent Technologies Inc. is currently your Dynamics partner, we’ll continue to be your first point of contact when you need help with your Microsoft products and services. Should you be interested in becoming a Dynamics GP client of ours, please follow these instructions.
Where can I find information on the new features added to recent releases of Dynamics GP?
To evaluate the last several releases of Dynamics GP side-by-side and see their new features broken down by department, visit our GP version comparison webpage.
How can I access Microsoft Dynamics GP community forums for help and support?
You can access the Microsoft Dynamics GP community forums on the Microsoft Dynamics Community website. Here, you can ask and answer questions, connect with other users, and find helpful resources.
Are there any training resources available for Dynamics GP?
Yes, here are a few popular resources for users who want to learn more about their software and how it works.
- https://learn.microsoft.com/en-us/dynamics-gp/
- https://learn.microsoft.com/en-us/dynamics-gp/resources
- https://community.dynamics.com/gp/
You can also contact your Dynamics partner for customized training solutions.
Can I still purchase additional modules for my Dynamics GP system?
Yes, you can still purchase additional modules for your GP system. Contact your Dynamics partner to discuss your specific Microsoft product needs and requirements.
How can I get in touch with Microsoft support for GP?
You can get in touch with Microsoft support for GP through the Microsoft Dynamics Support website.
Where can I find information on the latest updates and bug fixes for Dynamics GP?
You can find information on the latest updates and bug fixes on the GP support and services blog. This blog is updated regularly with news and information about Dynamics GP releases and updates.
I have a question about CustomerSource retirement not answered here.
Send us an email and our GP experts will help you find the answers you need.