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Business Class Phone Features

Business Class Phone Feature Guide


Business Class Phone, part of our SimplicITI managed services package is a smart, reliable service that provides a variety of calling plans and enterprise grade features that you can control via our easy-to-use Voice Manager Portal. Below is a list of the more than 35 advanced features, most of which are included in the low monthly fee.

Feature Name

What it Does

Is it Included?

Account Codes Keep track of client calls and billing via verified and non-verified Account Codes  Yes
Anonymous Call Reject Block unwanted calls from callers who restrict sending caller ID information Yes
Call Forward Forward all calls to another 10-digit number of your choosing Yes
Call Forward Busy Forward busy calls to another line Yes
Call Forward No Answer Forward unanswered calls to another line Yes
Call Return Return call to the number of the last call made to line Yes
Call Scheduler Activate and manage when certain calling features are turned on – by time of day and day of week (through Voice Manager) Yes
Call Transfer Transfer a call from a Business Class Phone line to any 10-digit number Yes
Call Waiting Be alerted when another caller is calling in on the same line via a special tone alert Yes
Caller ID Display options for people receiving calls from your number Yes
Caller ID Blocking Per Call Block your number from another phone’s Caller ID for one call OR block one line from another phone’s Caller ID Yes
Caller ID Unblocking Per Call Restore caller ID for one call when Caller ID Blocking per line is active Yes
Custom Caller ID Determine the name and phone number that displays to people receiving a call from you through their caller ID Yes
Do Not Disturb Set your phone to busy status Yes
Hotline Pick up phone and it automatically dials a preset number Yes
Hunt Groups Set up a system to roll calls (hunting) to other numbers within your office Yes
Circular Hunt Groups Set up system to roll calls so if one line is busy the next available line will ring Yes
Sequential Hunt Groups Set up system to roll calls from the initial line to the next predetermined line in the hunt group. If one line is busy then the next available line will ring Yes
Uniform Hunt Groups Set up system to allow sharing of a group of lines by many individuals for incoming calls; when any number in the hunt group is busy, the call will be delivered to the next idle line in the hunt group Yes
Inbound Call Restrictions Restrict a line from receiving inbound calls. Line will allow outbound calls only Yes
Last Number Redial Redial last number dialed Yes
Network Address Book Store network contacts. Can be synced from a network address book Yes
Outbound Call Restrictions Set a line to be restricted from a choice of outbound calls including: outbound, 900, 900 and international, all calls with additional charges Yes
Selective Call Forward Check all incoming calls against a list of up to 30 numbers; if a match occurs, the incoming call is forwarded to the number specified Yes
Speed Dial Call frequently dialed numbers (up to 8 numbers) using one-digit dialing Yes
 Suspended Line  Suspend all calls (allows 911 calls but does not suspend billing) Yes
 Three Way Call  Add a third party to a call so a three-way conversation can be held  Yes
 Voice Manager  Control your features and service in real time through an easy-to-use customer portal  Yes
 Caller ID on PC  See incoming calls on your computer no matter where you are Yes
 Click to Dial  Dial calls from contacts  Yes
Contacts Upload and manage contacts Yes
Voicemail Access Listen to voicemail messages anywhere online Yes
Auto Attendant Answer all incoming phone calls via a virtual receptionist and route those calls based on pre-determined settings Additional Fee
Business Group Feature Package Enable employees within a business group to share calls and use enterprise-grade calling features. Features include: 4-Digit Dialing, Call Hold / Release Call Hold, Direct Outward Dialing, Directed Call Park & Directed Call Retrieve, Directed Call Pick-Up Additional Fee
 Custom Ring  Allow up to 4 alternate phone numbers with different ring tones, to ring  Additional Fee
 Intercept Message  Set a message to notify callers that the number they are dialing is no longer valid and directs callers to a new or alternate number  Additional Fee
 Mobility Package  Be in contact from virtually any location or device via four unique features  Additional Fee
Simultaneous Ring Ring up to 5 additional phone lines at the same time that a line is called Included in Mobility Package
Sequential Ring Ring up to 5 additional phone lines, in sequence when number is dialed Included in Mobility Package
Personal Attendant Program a call to be answered with a customer greeting, then route to voicemail, another number or a second announcement Included in Mobility Package
Office Anywhere Place calls from remote phone as if you were in the office Included in Mobility Package
Remote Call Forward Use a virtual number to automatically forward all calls to another Business Class telephone number Additional Fee
Voicemail Receive messages from callers—including calls to email alerts—via a variety of voicemail box setups including single, shared and group mailboxes Additional Fee

Want to learn more about our Business Class Phone service or ready to switch? Give us a call at (336) 315-3935 or fill out the information request form on the right hand side of the screen.

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