Microsoft CustomerSource Retired. Now What?

If you’re a long-time Microsoft Dynamics GP CustomerSource user, you may have noticed that this platform has been retired. This can be frustrating, especially if you relied on the resources available on it for your work. However, don’t worry! We’re here to help you navigate this change and find the information you need. On this page, we provide answers to frequently asked questions and show you where you can find the same information that was once available on Microsoft Great Plains CustomerSource.

First, you can find your Dynamics GP registration keys here. See the FAQs section below for detailed instructions on how to access those.

Other Dynamics GP content, including the knowledge base content and product downloads, is now on docs.Microsoft.com. This easy to navigate, well-organized site provides a more modern and streamlined user experience. On it you will find,

Version information
What’s new guides
Module information
System requirements for every supported version of the software
Links to product related blogs

Plus, a variety of other GP related information.

If you have a question about Microsoft Dynamics GP and aren’t sure where to start, we recommend looking at docs.Microsoft.com first. Go ahead, bookmark it now. You’ll be glad you did.

CustomerSource Retirement FAQs

How Do I Access My Dynamics GP Registration Keys?

Follow the instructions in this blog post to access your registration keys.

Will there be a replacement for CustomerSource?

Microsoft has not announced a direct replacement for CustomerSource. However, many of the resources that were available on CustomerSource can now be found on Docs.Microsoft.com. You can also contact your Dynamics partner for assistance and support.

Do I need to create an account to access information on docs.Microsoft.com?

Some information, like product downloads, requires users to login for access. Simply use your CustomerSource credentials.

Where can I find Dynamics GP downloads?

Docs.Microsoft.com makes it easier than ever to search for product information, but sometimes you’re in a hurry and just need a shortcut. For those times, use the links below.

Has there been any change in how I request support for Dynamics GP?

No. If Intelligent Technologies Inc. is currently your Dynamics partner, we’ll continue to be your first point of contact when you need help with your software. Should you be interested in becoming a Dynamics GP client of ours, please follow these instructions.

Where can I find information on the new features added to recent releases of Dynamics GP?

To evaluate the last several releases of Dynamics GP side-by-side and see their new features broken down by department, visit our GP version comparison webpage .

How can I access Microsoft Dynamics GP community forums for help and support?

You can access the Microsoft Dynamics GP community forums on the Microsoft Dynamics Community website. Here, you can ask and answer questions, connect with other users, and find helpful resources.

Are there any training resources available for Dynamics GP?

Yes, here are a few popular resources for users who want to learn more about their software and how it works.

You can also contact your Dynamics partner for customized training solutions.

Can I still purchase additional modules for my Dynamics GP system?

Yes, you can still purchase additional modules for your GP system. Contact your Dynamics partner to discuss your specific needs and requirements.

How can I get in touch with Microsoft support for GP?

You can get in touch with Microsoft support for GP through the Microsoft Dynamics Support website.

Where can I find information on the latest updates and bug fixes for Dynamics GP?

You can find information on the latest updates and bug fixes on the GP support and services blog. This blog is updated regularly with news and information about Dynamics GP releases and updates.

I have a question about CustomerSource retirement not answered here.

Send us an email and we’ll do our best to help you out.